Tenant satisfaction* (FY23)
Average maintenance spend per home
Wellbeing visits
New tenancies
Tenancies sustained for at least 1 year
Applications for social housing received
We empower residents and foster inclusive communities through quality services and programs. Our priority is sustaining tenancies and we know that with early intervention most problems can be solved. We are proactive and in regular contact with our residents to ensure they are set up to succeed.
Hear from Jonathan
Our residents
Our community come from all walks of life. We work together to design and deliver innovative resident-centred services, and ensure strong, sustainable tenancies.
Wellbeing first
The wellbeing of our residents is at the heart of everything we do. We take a fresh approach to solving tough problems with outstanding results.
We build strong relationships with our residents and offer more support for those who need it. We know that every person is different and have a range of services and programs to empower our residents to achieve their goals.
Quality customer service is our priority and enables us to find solutions for our residents.
Tenancies in Hand Up program saved from eviction
Residents can access the services they need
Residents have better wellbeing since moving in
I thank Bridge Housing for supporting me with my housing needs. It has truly changed my life, allowing me to better manage my ongoing health issues and aiding me in my higher tertiary educational goals.
Bridge Housing resident
The support and care has taken away the feeling of hopelessness. I don’t feel embarrassed or like a burden. I don’t feel alone when I need help after being homeless. My art and music is back in my life! I have pride and have regained my relationship with my daughter
Bridge Housing resident
My life has changed very positive way. Can get out in the community, more contact with good carers. My life is much better. I feel my future is brighter.
Bridge Housing resident
Strong Communities
The way we work is designed in collaboration with our residents. We know that involving our residents enables us to deliver better services that support wellbeing, connection and belonging. Our approach to community development and resident engagement has four focus areas:
- Connecting residents with their neighbours and community
- Influencing how we design and deliver services
- Thriving communities through opportunities
- Celebrating the strength and resilience of our residents and the community
Attendances at our community events
Resident led initiatives and events
Residents can build better relationships with people important to them
Our Block Blitz offers residents maximum impact with minimum inconvenience through a day of repairs, inspections, activities and chats, with prizes and a BBQ lunch.
Residents connected with our teams, local services and each other. On top of completing fire safety and routine property inspections, our team and contractors blitzed the community room and gardens, which have since been activated by residents. Movie and pizza nights now bring residents together and the community garden is producing herbs and vegetables shared by all.
Block Blitz was the bright idea of our Contract Manager and 2022 Bravo Award winner, Jessica Turner.
Access rate
Smoke alarms replaced
Clear Home, Clear Mind is a workshop to upskill tenants with practical tools and tips to declutter their home. Hoarding is the excessive accumulation of things in the home coupled with distress at the thought of letting go of items. It can take over a person’s home to a point where it’s not safe. Trauma and grief are the main reasons people hoard, with things replacing the presence of an important person or offering safety.
As an early intervention strategy, Clear Home, Clear Mind supports people starting to struggle with home care so they have a safe and habitable place where they can have family and friends over.
Clear Home, Clear Mind was the bright idea of our Housing Support Coordinator and 2022 Bravo Award winner Karmen Sestito.
‘I wanted tips that could help me maintain and have a safe and clean home to live in for me and my cat. When my home’s ordered and functional I feel relaxed’
Bonnie, Bridge Tenant
